Refund & Returns Policy Of Super Mart Online
At Super Mart Online, customer satisfaction is our top priority. If you are not fully happy with your purchase, we are here to help. Please read our Refund & Returns Policy carefully.
1. Returns
- You can request a return within 7 days of receiving your order.
- The product must be unused, in its original packaging, and in the same condition as you received it.
- Proof of purchase (order ID or receipt) is required for all return requests.
2. Non-Returnable Items
Certain items cannot be returned for hygiene or safety reasons, such as:
- Perishable goods (food, groceries, etc.)
- Personal care products
- Items marked as Final Sale
3. Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
- If approved, your refund will be processed within 7–10 business days to your original payment method.
- Shipping charges (if any) are non-refundable.
4. Exchanges
- We only replace items if they are defective or damaged.
- If you need to exchange a product for the same item, please contact us with your order details.
5. Order Cancellation
- Orders can be cancelled within 24 hours of placing the order if it has not been shipped.
- After shipping, cancellation will not be possible, and the return process will apply.
6. Contact Us
For any return, refund, or exchange inquiries, please contact us at:
📧 info.supermartonline@gmail.com
📞 +923292284168