GENERAL a. This website with the URL of Supermartonline.com (“Website/Site”) is operated by Superman Online (“We/Our/Us”). b. We are committed to providing Our customers with the highest quality Products. However, on rare occasions, Products may be found to be faulty or deficient. In such cases, We offer return and refund facilities in accordance with this Refund Policy (“Policy”). c. You are advised to read Our Terms and Conditions along with this Policy at the following webpage: https://supermartonline.com/terms-and-conditions/. By using this website, You agree to be bound by the terms contained in this Policy without modification. If You do not agree to the terms contained in this Policy, You are advised not to transact on this website. e. We offer a 40 days return Policy for the eligible Products. f. Please read this Policy before making a purchase on this Website, so that You understand Your rights as well as what You can expect from Us if You are not happy with Your purchase.
DEFINITIONS a. “Business Days” – means a day that is not a Saturday, Sunday, public holiday, or bank holiday in India or in the state where our office is located. b. “Customer” – means a person who buys any goods or availing services for consideration but does not include a person who purchases such goods or avail services to resell them. c. “Date of Transaction” – means the date of purchase of any product or service, which includes the date of any renewal processed in accordance with the terms and conditions of the applicable product or service agreement. d. “Website” – means this website with the URL: Supermartonline.com.
PRODUCTS DAMAGED DURING THE TRANSIT a. Replacement can be made if the Customer establishes that the product was delivered in defective condition or has physical damage within 24 hours of receipt of the product. b. We will organize to repair the damaged product or collect it and replace it with an equivalent product, or provide a refund, provided that You contact us within 24 hours of receipt of the product. c. Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which You received with the damaged product.
RULES OF RETURNING THE PRODUCT a. The request for cancellation of the products can be made in the following manner: Please send us an email on email@example.com b. You are eligible to return the product only if You return the products in the same condition in which You received them. c. Pack the product properly and label the product with the order number, return address and Your address. d. We do not accept liability for packages damaged during the return transit. It is the customer’s responsibility to pack the product properly to prevent any damage during transit. e. Upon receiving Your return request We shall verify the request and if found genuine, We will arrange a pick-up of the product through an assigned logistics service provider. f. The order returned must accompany all accessories (including freebies) which were serviced along with the order or else the cost of the accessories shall be recovered from the refund amount. g. On receipt of the returned product, We will test it to identify the fault You have notified Us. h. A copy of the receipt or invoice shall be attached along with the returned product. i. You will receive an email or SMS notification at Your email address or mobile number provided to Us.
SHIPPING COST a. Any shipping cost for returning the products will be incurred by Us. b. If the customer is sending back the product, the risk of loss lies with the customer. Proof of postage is not proof of delivery, and You are therefore strongly advised to send Your package by recorded delivery, registered post, or courier.
RESPONSE TIME a. Refunds are normally processed within 3 Business Days after the completion of quality checks of the product returned. b. Refunds are normally processed within 3 Business Days after checking the veracity of the refund request. c. The period of refund may also depend on various banking and payment channels, and We will not be liable for any errors or delays in a refund due to banks or third-party service providers.
CANCELLATION OF RETURN REQUEST A request for return or refund once made can be cancelled by contacting customer care at firstname.lastname@example.org.
REFUSAL OF RETURN OR REFUND REQUEST We reserve the right to refuse or cancel any return request if such a request is not in compliance with this Policy or applicable laws.
CONTACT US For any feedback, concern, or query, You may please reach out to Us on the contact details below. Customer Care: email@example.com